Three Services, Each Done Properly
We focus on three areas of watch care — the dial and hands, the bracelet and strap, and the chronograph mechanism. Each service is described here in full so you understand exactly what is involved before making contact.
← Back to HomeThe Method Behind Every Service
Every job begins with a diagnostic, not a disassembly. We assess the watch under magnification, document its condition on arrival, and establish what work is actually required — rather than assuming a default service applies.
From that assessment, a written scope is produced. You see what we intend to do and what it will cost. Once you confirm, work begins. Nothing in the scope changes without your knowledge.
Diagnostic before any disassembly. Condition documented on arrival.
Full cost and scope in writing. Nothing proceeds until you confirm.
Done at the right pace, with the right tools. No unnecessary shortcuts.
Timing verified post-service. Written summary provided on collection.
Dial Refinishing & Hand Replacement
Restores the visual presentation of your timepiece's face. Faded, spotted, or damaged dials are carefully refinished to recover their original appearance, with colour-matching performed under controlled lighting. Hands showing corrosion or paint loss are replaced with compatible alternatives that maintain the watch's aesthetic integrity. Luminous material on indices and hands can also be renewed.
This service is particularly relevant for watches where the movement runs well but the face has aged beyond its owner's comfort — when the rest of the watch is sound, but the dial tells a different story.
What This Service Includes
- Visual assessment and written scope before work begins
- Dial surface refinishing with colour-matched materials
- Hand replacement with compatible originals or matched alternatives
- Lume renewal on hands and indices (where applicable)
- Final inspection before return
Process Steps
Receive and assess the watch. Document condition. Issue written estimate.
Remove the dial and hands. Assess each element under magnification.
Refinish the dial surface. Source and fit replacement hands if required.
Refit the dial and hands. Verify alignment. Return with written summary.
Bracelet & Strap Servicing
Focuses on the wearability and comfort of your watch. Metal bracelets are disassembled link by link, ultrasonically cleaned, and inspected for pin wear or stretch. Deployment clasps are adjusted or replaced if needed. For leather straps, we offer replacement with quality alternatives in various styles.
Spring bars are checked and replaced during every strap service. A sensible option for owners who notice their watch sitting differently on the wrist or whose bracelet has developed unwanted play in the links.
What This Service Includes
- Full bracelet disassembly and ultrasonic cleaning
- Link pin and spring bar inspection and replacement
- Deployment clasp adjustment or replacement
- Leather strap replacement with quality alternatives (if chosen)
- Bracelet reassembly and fit check
Process Steps
Receive and assess the bracelet. Document wear condition. Issue estimate.
Disassemble link by link. Ultrasonically clean all components.
Replace worn pins, spring bars, and clasps as required.
Reassemble. Verify fit and movement. Return with summary.
Chronograph Calibration
A specialised service for watches with stopwatch functionality. The chronograph mechanism is disassembled, cleaned, and reassembled with attention to the coupling, hammer, and heart-cam components. Pusher response is tested and adjusted for consistent engagement.
After reassembly, the chronograph is verified for accurate elapsed-time measurement and proper reset-to-zero alignment. Suitable for owners who use timing functions regularly or who have noticed sluggish pusher response. Turnaround varies by calibre complexity.
What This Service Includes
- Full chronograph mechanism disassembly and cleaning
- Coupling lever, column wheel, and heart-cam inspection
- Pusher response testing and adjustment
- Elapsed-time accuracy verification
- Reset-to-zero alignment check and correction
Process Steps
Receive. Assess calibre and identify specific issues. Issue written estimate.
Disassemble chronograph module. Clean and inspect all components.
Reassemble. Test pusher engagement and release across multiple cycles.
Verify elapsed-time accuracy and zero-reset. Return with written summary.
Choosing the Right Service
If you are unsure which service applies to your situation, this summary may help. When in doubt, describe what you've noticed and we'll advise.
| Feature | Dial & Hands | Bracelet & Strap | Chronograph |
|---|---|---|---|
| Starting price | MYR 1,100 | MYR 620 | MYR 2,200 |
| Turnaround | 7–12 working days | 3–5 working days | 10–15 working days |
| Best for | Aged or damaged dials | Loose or worn bracelets | Hesitant pushers, timing issues |
| Movement required? | No (cosmetic) | No (external) | Yes (internal mechanism) |
| Written estimate |
Shared Across All Services
Secure Custody
Your watch is individually labelled and stored securely for the full duration of the service.
Written Documentation
Every service comes with a written record of what was done and the condition of the watch on return.
Timing Verification
Mechanical services include timing machine verification before the watch is returned.
Ready to Bring Your Watch In?
Describe what you've noticed and we will respond with a straightforward view of what might be involved. No pressure to proceed until you have a written estimate in hand.
Contact the Workshop