Privacy Policy

1. Introduction

Zweite Feder ("we", "us", "our") operates a watch repair workshop at 42 Jalan SS 15/4, Subang Jaya, 47500 Selangor, Malaysia. This Privacy Policy describes how we handle personal data submitted through our website at zweitefede.club or collected in the course of providing our services.

We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or submitting an enquiry, you acknowledge the practices described in this document.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

When you submit an enquiry through our contact form, we collect the following personal data:

• Full name (required)
• Email address (required)
• Phone number (optional, if provided)
• Message content (optional, if provided)

We also collect non-personal technical data through our website, including browser type, referring pages, and pages visited, via analytics tools. This data is aggregated and is not linked to identifiable individuals.

Legal basis for processing: Personal data from enquiry forms is processed on the basis of your consent, provided when you submit the form. Analytics data is processed on the basis of our legitimate interest in understanding how visitors use our website.

3. How We Use Your Data

Personal data submitted via our contact form is used solely for the following purposes:

• Responding to your enquiry about our services
• Providing a service estimate or assessment if requested
• Following up on an active service engagement

We do not use your personal data for marketing communications without your explicit consent. We do not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes.

Data retention: Enquiry records are retained for up to 24 months after the last contact, after which they are deleted from our systems unless a longer retention period is required by applicable law.

4. Data Sharing With Third Parties

We may share your data with the following categories of third parties only where necessary:

• Email service providers — used to receive and respond to enquiries submitted via our contact form
• Analytics providers — aggregate website usage data (e.g., Google Analytics), processed under data processing agreements
• Legal and regulatory authorities — where required by Malaysian law or a valid legal process

All third-party service providers engaged by us are required to handle personal data in compliance with applicable data protection legislation.

5. Data Protection Measures

We maintain reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted through our website
• Access to enquiry data restricted to staff directly responsible for client communications
• Regular review of data handling practices

In the event of a data breach that is likely to cause harm to affected individuals, we will notify those affected and the relevant authorities as required under Malaysian law.

6. Cookies

Our website uses cookies to support basic site functionality and understand visitor behaviour. Cookie usage is governed by our Cookie Policy, which provides detailed information on the types of cookies used and how to manage your preferences.

You may withdraw your cookie consent at any time by visiting our Cookie Policy page and adjusting your preferences.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights with respect to your personal data:

• Right to access — request a copy of personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to withdraw consent — withdraw consent to processing at any time (this does not affect processing carried out before withdrawal)
• Right to limit processing — request that we restrict use of your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving a written request.

You may also lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data has been handled unlawfully.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Minimum Age

Our services and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us so we can remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website after any changes constitutes your acknowledgment of the revised policy.

11. Contact Information

Data Controller: Zweite Feder

42 Jalan SS 15/4, Subang Jaya, 47500 Selangor, Malaysia

Email: [email protected]

Phone: +60 3-5631 8742